Frustration with fringe DJ products

Ok, so along time ago I jumped on the Final Scratch bandwagon. I was actually the third person in Canada to get the original unit. I had pre-ordered and paid for the unit almost a full year before it was released. When it finally arrived I was in love. This was the hay day of MP3 sharing, so finding the illegitimate music wasn't all that hard... Sure, there were difficulties and Final Scratch was pretty finicky but as time progressed and so did the patches, the software got a little better. Then came 1.5, and then 2.0 and then.... It's been a fairly regular upgrade cycle and each time it seems like they ditch the previous versions hardware and the users end up getting screwed (Ok, we do get a discount to upgrade, but that discount isn't that large).

Plus, Stanton has seemed to bounce the actual hardware/software development and support from company to company and this is confusing for users and paying customers... Who am I going to call this week for support.

Now it seems like Stanton and Native Instruments have parted company and will have competing products... Great for those of us that have invested thousands of dollars in equipment that now neither company will support (NI has already released their new version... I'm sure Stanton will soon enough). It is so frustrating to constantly be finding out that your new hardware is in need of replacing to get support and patches for software to maintain your DJ setup...

Is this the same with other companies and less core components?